Privacy policy


Last updated: August 9, 2026

This Privacy Policy describes how Lumoraofficial, operated by VividLaunch LLC ("Lumoraofficial," "we," "us," or "our"), collects, uses, discloses, and otherwise processes personal information when you visit our website, use our services, communicate with us, or make a purchase.

Information We Collect

Depending on how you interact with our store, we may collect information such as:

  • Name.
  • Email address.
  • Telephone number.
  • Billing and shipping address.
  • Order and transaction information.
  • Product and shopping activity.
  • Customer support communications.
  • Device, browser, IP address, and website usage information.
  • Marketing preferences.

Payment Information

Payments made through our store are processed using payment services available through Shopify and applicable payment providers. We do not need to directly store complete payment card credentials in order to operate the storefront.

How We Use Personal Information

We may use personal information to:

  • Process and fulfill orders.
  • Provide checkout and payment functionality.
  • Arrange shipping and delivery.
  • Communicate about orders and customer service requests.
  • Process eligible returns and refunds.
  • Maintain and improve our website and services.
  • Prevent fraud, abuse, security incidents, and unlawful activity.
  • Comply with applicable legal obligations.
  • Send marketing communications where permitted and where applicable consent has been provided.

Shopify

Our store is hosted on Shopify. Shopify provides the ecommerce infrastructure used to operate our storefront, checkout, customer accounts, and related commerce services.

Information submitted through our store may therefore be processed by Shopify in connection with providing those services.

Service Providers

We may disclose information to service providers that help us operate our business, such as ecommerce infrastructure providers, payment processors, shipping and fulfillment providers, analytics providers, fraud-prevention services, customer support providers, and other vendors performing services on our behalf.

Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies for essential website functionality, preferences, analytics, security, advertising, and other purposes permitted by applicable law.

Available privacy choices may depend on your location and the technologies used by our store.

Marketing Communications

If you opt in to marketing communications, we may send you promotional messages where permitted by applicable law.

You can use the unsubscribe option provided in applicable marketing emails to stop receiving those communications.

Data Security

We use reasonable administrative, technical, and organizational measures intended to protect personal information. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Data Retention

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including providing services, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with applicable legal obligations.

Your Privacy Rights

Depending on where you live, applicable law may provide rights relating to your personal information, which can include rights to request access, correction, deletion, or information regarding certain processing activities.

To submit a privacy request, contact us using the information below. We may need to verify your request before completing it.

Children

Our store is intended for general consumer shopping and is not designed to knowingly collect personal information from children in violation of applicable law.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or applicable requirements. The updated version will be posted on this page with a revised "Last updated" date.

Contact Us

For privacy questions or requests:

VividLaunch LLC / Lumoraofficial
30 N Gould St
Sheridan, WY 82801
United States

Email:  support@lumoraofficial.us
Phone: +1 307 293 0197